Ziro - Unified Collaboration Specialist

• UCaaS and CCaaS experience.
• 2-5years of technical support experience in a Cisco Unified Communication environment.
• Deep knowledge of Cisco Unified Communications solutions and concepts with hands-on functionality and availability/performance troubleshooting knowledge, including Call Manager, Unity, IM&P, and Voice Gateways.
• Knowledge of UCCX, and Expressway.
• General knowledge of network communications protocols, particularly SIP.
• Experience in a fast-paced environment handling customers directly and efficiently through CRM and over the phone.
• Excellent communication command, both verbal and in writing.
• CCNA-Collaboration or any VoIP-related certification would be an asset.
• Applied experience documenting technical environments.
• Ability to coach and mentor more junior team members.
• Adaptive learner – will be able to learn MS Teams (MS 700/720)
• Knowledge of 8X8 UCASS/CCASS, Ring Central, Five 9 would be an asset

You made it here and we’re glad you did. Perhaps you are curious about how our potential matches up with yours. Or perhaps you are keen to do something amazing. Either way, it’s a match worth exploring.

At ZIRO, you have the opportunity to play a huge role in the growth of an entire industry by helping organizations find best fit solutions and make use of them. Companies need help making confident decisions without the complexity and risk. We need people like you to help make it happen.

We are looking for a highly skilled Unified Collaboration Specialist to analyze, troubleshoot, consult, and maintain the UC environments of our many enterprise-level customers.

This is us

We’re a team of unified communications (UC) all-stars who are relentlessly focused on making UC hassle-free. We do that by helping organizations select, set up, and manage their phone, contact centre and meeting technology any way they want with confidence.

We are a high-growth company with:

• an experienced leadership team with over a decade of UC know-how
• builders and problem-solvers who are passionate about what we do
• the drive to continuously improve by taking risks, owning it, and getting things done

• Provide advanced-level support to our customers and contribute to the objectives through technical issues solving, knowledge transfer, and mentoring.
• Troubleshoot incidents and manage problems pertaining to Cisco Unified Communications.
• Learn and look for constant improvement in an always evolving market.
• Understand the root cause of our customer’s problems and provide technical and non-technical solutions to address them.
• Work with a dynamic customer-centric team of support professionals as we push the envelope of enterprise unified communications solutions.
• Enhance your knowledge of non-Cisco UC technologies.
• Mentor junior resources.