- Proven experience in technical support, product support, and/or software engineering capacity
- Basic to intermediate knowledge/experience in Digital Advertising
- Basic to intermediate Javascript experience is required
- Strong problem-solving and analytical abilities
- Experience identifying root causes of technical issues and addressing potentially complex technical problems/questions
- Experience querying databases and monitoring systems, including SQL and/or Elasticsearch
- Strong communication skills to explain potentially complex situations to team members and clients
- Experience with Google Tag Manager (GTM) and CMS systems (WordPress, Shopify, Hubspot) is a plus
Base City:
Remote-Canada - Remote
Salary:
No Salary therefore no Star!
Rating:
Self-taught:
Position Type:
Full-time
Position Keywords:
Other Experience:
About the Job:
StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.
What they want you to do:
We're seeking a talented Technical Solutions Specialist to join our team. Our product is dynamic, with an evolving UI, complex front and backend systems, and lots of data to investigate. The individual will ensure technical support, product questions, and client inquiries are investigated, addressed, and routed to the appropriate teams if necessary. You'll work closely with the technical leadership team, product managers, software engineers, and client-facing team members.
StackAdapt is a remote-first company, and we are open to candidates located anywhere in North America.
What you'll be doing:
- Creating and debugging custom javascript snippets for clients
- Troubleshooting simple to complex system setups across various platforms
- Help guide users and clients alike with the technical intricacies of our platform
- Identifying root causes of technical issues and addressing potentially complex technical problems/questions and querying databases and monitoring systems, including SQL and/or Elasticsearch.
- Taking ownership of escalations and highly technical problem solving.
- Working with clients to help solve their technical issues