Lululemon - Systems Analyst – Inventory Intelligence

Educational Background:

Bachelor’s degree in computer science, Engineering, Business Administration, Information Technology, or a related field. Equivalent industry experience may be considered. Data Science qualifications would be a plus.

Experience:

5+ years of systems analysis experience, preferably in inventory management, retail, or supply chain, with a focus on RFID.

5+ years of experience following, participating, and supporting Agile or Scrum processes as a Systems Analyst.

Strong experience providing technical requirements for medium to large initiatives, preferably in Retail.

Technical Skills:

Familiarity with IT SDLC processes (both waterfall and agile).

Experience or understanding of or with CI/CD pipelines, automation, container management, application performance engineering, monitoring, alerting, AWS services, and architecture would be a plus

Knowledge and usage of the tech stack including NEDAP’s Id Cloud, Kafka, APIs, SQL query generation, Power BI, Python, and collaboration tools like JIRA, Confluence, SharePoint, Teams, Zoom, and Miro.

High-level familiarity with observability tools, such as DataDog, PagerDuty, Splunk, and ServiceNow.

Soft Skills:

Exceptional organizational and communication skills.

Strong written and verbal communication skills.

Proven facilitation and problem-solving skills.

Ability to be self-directed, proactive, and work with a sense of urgency.

Comfortable navigating ambiguity to deliver results.

Demonstrated experience making trade-offs between business needs and technology constraints while keeping end-user needs at the forefront.

Additional Qualifications:

Strong understanding of retail systems, including inventory management.

Experience creating technical specifications and documentation for large, complex projects.

Demonstrable analytical and problem-solving skills.

Strong interpersonal and leadership skills, including collaboration, facilitation, and negotiation.

Ability to challenge the status quo, champion change, and influence others to adopt new practices.

Must haves

Acknowledges the presence of choice in every moment and takes personal responsibility for their life.

Possesses an entrepreneurial spirit and continuously innovates to achieve great results.

Communicates with honesty and kindness and creates the space for others to do the same.

Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.

Fosters connection by putting people first and building trusting relationships.

Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we are in. As a company, we focus on creating positive change to build a healthier, thriving future. That includes creating an equitable, inclusive and growth-focused environment for our people.

About this team

This role is on Inventory Intelligence team in the lululemon technology organization. This team and products RFID and EIS are the technology and platforms at the heart of one of the key ingredients that powers our ability to deliver a best-in-class omni guest experience, which is inventory.

RFID has been a competitive advantage for us in our approach to inventory since its inception in 2015. It allows us to always know where product is with the highest degree of accuracy. This in turn allows us to not only manage inventory better, but it honour’s our guest's time, ensuring that if the product is available, it’s on the floor. Equally important, it’s an essential part of our ability to connect the physical and digital experience and drives all our key OMNI channel programs. EIS enables our customers and educator supporting platforms to have accurate store inventory beyond the four walls of our store.

Our team is fast-paced and taking on exciting new initiatives to support a fast-growing business. We strive to adopt leading-edge technology and seek to improve on the solutions continuously. We are not afraid to try new things, have fun, and encourage each other to take on new challenges. We support each other in growing professionally and personally. We fail forward and learn from our mistakes, thus creating a better path ahead. We create space for team members to share feedback and ideas that can help us continually grow as an organization. 

We operate following the agile framework and leverage product teams across our various functions. We encourage our teams to form and figure out the best way to deliver critical business initiatives. We institute a culture of fun and lightheartedness to enjoy work each day. We are inclusive and know that we are stronger as a team than as an individual. We are seeking a skilled and detail-oriented System Analyst to join our team. The ideal candidate will have a strong analytical background, excellent communication skills, and the ability to translate business requirements into technical solutions. This role involves working closely with stakeholders to understand their needs, analyzing data, and working with our Solution architect to design efficient system changes to meet business goals.

This System Analyst position is technical, bridging the gap between business needs and technical solutions and involved with high-complexity, high-impact deliveries from inception through implementation deliveries. This role is key to ensuring alignment between business strategies and technical implementations. We are seeking a highly skilled and experienced System Analyst to join our team. The successful candidate will be responsible for reviewing business processes and needs and working with our Solution architect in identifying technical solutions and our development team in delivering those solutions. This role involves working closely with stakeholders, technology teams, and cross functional departments to ensure the successful implementation and optimization of inventory retail systems.

Technical Solutions Design & Implementation:

Review business requirements and translate business requirements into detailed technical specifications.

Support technical impact assessments as needed and manage dependencies, ensuring that architectural decisions are included in the design.

Engage with Solution Architect and engineering team to support the design, configuration, and implementation of technical solutions.

Collaboration & Stakeholder Engagement:

Collaborate with cross-functional teams to ensure alignment within project technical constraints.

Support tech partners with how product works from requirements/technical perspective

Production Support & Troubleshooting:

Help troubleshoot and be involved in the triage process.

Contribute to all areas of production support, including process creation, response, root cause analysis, and process refinement.

Apply in-depth knowledge of applications to drive resolution of cross-application troubleshooting or problem-solving across teams and systems.

Data Analysis & Reporting:

Analyze data to identify trends, insights, and opportunities for improvement or surface possible data and system issues.

Create and maintain reports to support business decision-making and provide actionable recommendations and or to meet requests from the business for data needs.

Testing & Quality Assurance:

Support QA in Developing and documenting testing strategies and test cases for product development ensuring that the system features or technical solutions meets technical requirement and functions correctly.

Assist in testing and participate in test phases prior to User Acceptance Testing (UAT) as needed.

Update technical specifications based on testing outcomes, prioritized defects, or post-release lessons learned.

Communication & Documentation:

Support communication efforts for application/system deployment.

Create diagrams and documentation for processes, including triage and JIRA workflows.

Document technical solutions to identified problems.