Jobber - Senior Manager of IT

The Sr. Manager of IT, reporting to the VP of Operations, will play a pivotal role in shaping and executing the company’s IT strategy to support our high-growth business and future needs. This role requires a hands-on leader who can manage system engineers and IT help desk teams, oversee networking, hardware procurement and logistics, and ensure the smooth functioning of shared software tools across the organization. The successful candidate will be a strategic thinker focusing on scalability, security, and operational excellence, and should be experienced in managing Apple hardware, Google Workplace, Cloud-based MDMs, and next-gen antivirus products.

IT Strategy and Leadership:

• Develop and execute the company’s IT strategy, ensuring alignment with business goals.
• Lead and manage IT teams, including system engineers and IT help desk personnel.
• Collaborate with senior leadership to assess future IT needs, including representing the IT team, scaling processes, and implementing best practices for security and compliance.

Team Management and Development:

• Build, mentor, and manage a high-performing IT team, including system engineers and help desk staff. Our team is currently 5 individual contributors and will grow over time.
• Ensure the IT help desk provides exceptional support to internal teams, resolving issues in a timely manner.
• Implement training programs to develop technical skills and promote career growth within the IT department.

Networking and Infrastructure:

• Oversee the company’s on-site network appliances (Fortigate firewalls and Meraki switches), ensuring systems are secure, scalable, and performant.
• Oversee and guide user identity and access management working towards the principle of zero trust.
• Ensure the uptime and reliability of shared IT services and hardware, including disaster recovery and business continuity planning.

Hardware Procurement and Logistics:

• Manage the procurement, deployment, and maintenance of hardware, ensuring smooth logistics for device distribution and lifecycle management across multiple regions.
• Oversee inventory management and logistics for hardware, ensuring timely and cost-effective acquisition and deployment of IT assets.
• Create processes to ensure hardware lifecycle management, from procurement to decommissioning.

Shared Software and Systems:

• Manage shared software systems such as Okta, Google Workspace, Zoom, Slack and Atlassian.
• Ensure employee identity and access management are operational to provide employees the tools they need in order to optimize for compliance and efficiency.
• Use JAMF to manage and secure Apple devices, ensuring policies are enforced and systems are up-to-date.
• Collaborate with departments to ensure software needs are met and drive cost-effective licensing and procurement.

Security and Compliance:

• Collaborate with Legal and Security teams to address data privacy and cybersecurity concerns.
• Implement and enforce Jobber’s security policies using tooling to safeguard the company’s endpoints,
• Ensure compliance with industry standards, regulations, and frameworks, preparing the company for future audits.

What you need to be successful

• Proven track record of leading IT teams, preferably in a growing SaaS or technology company, with approximately 8+ yrs of total experience.
• Expertise in developing and executing IT strategies aligned with business goals and planning for growth.
• Ability to operate as a player/coach. You have excellent team leadership skills, with experience managing IT support and systems administration teams, and you can get your hands dirty when needed.
• Hands-on experience with Apple hardware, Google Workplace, cloud-based MDM’s, and next-gen antivirus products (Crowdstrike / JAMF Protect).
• Strong knowledge of networking, systems architecture, Identity access management (Okta), and security practices.
• Experience with IT budgeting, vendor management, and contract negotiations.
• Strong understanding of compliance and security regulations, particularly those relevant to a public company.
• You can lead and manage project from inception to delivery

Would be great if you had

• You’ve seen what Jobber might be like in a couple of years and have insight into how we can prepare and work towards this future.
• Experience supporting a company through audits or other significant scale-up events.