Emergitel - Intermediate Specialized IT Consultant

· "Helix Migrate" Certified (BMC PS or BMC Approved Partner)

· Remedy ARS (Action Request System) Development, 4 years+

· Backend data of, and all the features of BMC ITSM v9+, 4 years+

· Code review and unit testing, 4 years+

· SmartIT Development, 3 years+

· PL/SQL (Procedural Language extensions to the Structured Query Language), 2 year+

· Code analysis and reverse engineering solutions, 4 years+

· Mapping business requirements into functional specifications, 2 years+

· Designing and building of custom data-driven solutions, 2 years+

Desired Skills:

· "Helix Migrate" Certified (BMC PS or BMC Approved Partner)

· Remedy integration options, including Web Services, 1 year+

· A team player with a track record for meeting aggressive deadlines; strong relationship building, facilitation and influencing skills to successfully partner with internal and external stakeholders

· Excellent verbal and written communication skills

· Working knowledge of privacy policies and security principles

· Experience conducting design walkthrough sessions with project team

· Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging

· Ability to provide post-implementation support and resolve any post-implementation technical issues

· Ability to provide user and system documentation as required

Responsibilities:

· Support the team in the migration of configurations, data, and code from existing on-premise v9 system to an upgraded SaaS system

· Manage own time to deliver the assigned work that’s part of the upgrade

· Communicate and update the team on regular basis

· Provide support for existing v9 on-premise system as required

· Reverse engineer existing feature and customizations in order to re-write them/migrate them to the upgraded SaaS version

· Rewrite capabilities and customizations that rely on Active Links so that they work in the Smart-IT interface

· Rewrite existing capabilities that rely on direct PL/SQL so that they deliver the same capability without relying on PL/SQL

Deliverables:

· Candidates must be "Helix Migrate" Certified (BMC PS or BMC Approved Partner)

· Act as developer to support the upgrade and migration work of Remedy ITSM

· Provide regular updates on all development work to the Lead Consultant/Senior Architect and communicate re any challenges/delays immediately

· Provide support – as requested by Ontario Health – of existing Remedy ITSM system

· Document build and install steps for work done

· Describe development work in peer review sessions

· Build, document, and test migration scripts

· Work with clients through User Acceptance Testing and implement fixes and updates based on the testing