Hands-on experience executing migrations of on-premise ITSM tools to SaaS
· Proven ability to gather, consolidate, and document stakeholder requirements
· Experience in assigning work to multiple resources to keep the project on track
· Experience developing enterprise solutions, including application and platform architecture
· Expert experience with Remedy ITSM and CMDB, 8+ years
· Expert experience with Remedy Action Request System (ARS) development, 8+ years
· Expert experience with BMC Digital Workplace (DWP) and Smart-IT, 5+ years
· Experience adding customizations to Smart-IT
· Strong experience with BMC Smart-Reporting, 3+ years
· Experience using BMC Dashboards
· Strong experience with BMC Remedy Single Sign On (RSSO), 3+ years
· Strong experience with BMC Remedy Knowledge Management (RKM), 3+ years