Benevity - Technical Support Specialist - Reporting

• 1-2 years relevant experience in Client Support or Account Management
• 1-2 years relevant experience in reporting or data analysis
• Experience with reporting software such as Looker, Jaspersoft, Crystal Reports, or similar tools
• Advanced spreadsheet skills
• Strong communication and analytical skills: can synthesize key points and articulate both the ‘what’ and the ‘so what’
• Excellent at influencing through strong relationships, expertise, and data
• Knowledge of B2B SaaS software, technology experience, a passion for non-profits, and an innovative mindset
• Excellent written and verbal communication skills as well as phone demeanor
• Client-focused: tenacious about finding and delivering quality results for our clients
• Success-focused: defines a vision of success for each task and drives to this vision with keen organizational skills
• Technically adept: not afraid to question and investigate so challenges can be resolved quickly
• Knowledge and experience in community investment and employee workplace giving programs is an asset
• Multilingualism will be considered an asset

The Technical Support Specialist – Reporting delivers top-tier support to client administrators, utilizing their expertise in the Spark Product and Benevity Reporting Tool to visualize program impacts. By mastering reporting software and client data, they assist in gathering and presenting impactful insights. Collaborating closely with Client Success Managers, support teams, Project Managers, and internal teams, they ensure optimal outcomes for clients and Benevity.

A data-driven problem solver, this specialist helps clients understand their programs both operationally and strategically. They provide high-quality service and are regarded as trusted data advisors within the organization. If you are analytical, collaborative, and passionate about data, apply today!

What you’ll do:

• Empower clients to understand and utilize Benevity’s Reporting product suite, delivering successful outcomes while continuously enhancing their expertise
• Provide in-depth assistance to clients around their reporting needs, enabling them to focus on strategic objectives and program growth
• Work with clients to create, understand, and modify impactful program reports using Benevity Reporting
• Leverage Benevity Reporting to assist internal teams with data collection, troubleshooting, and escalation support
• Build positive relationships with external and internal stakeholders to enable quick and high-quality resolutions for our clients
• Participate in on-call incident support, providing clients with a reliable contact for high-impact technical concerns