Benevity - Technical Analyst II

• 2+ years working with API integrations
• 2+ years of experience in any of the following role types: Data Analyst/Technical Solutions Analyst/Technical Business Analyst
• Advanced skills in SQL, ETL tools (Pentaho is preferred), flat file manipulation
• Advanced knowledge of SSO protocols
• Previous and/or advanced knowledge of Single Sign-On (SSO), file transferring services (FTP, SFTP, GoAnywhere MFT), general API usage and best practices
• Strong consideration having 2+ years development in any language (Python & Groovy preferred)
• Experience with implementing and configuring solutions
• Strong analytical and problem-solving skills
• Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
• Collaborative approach to problem solving
• Self-motivated and can work comfortably with little direction
• Familiarity with Atlassian Suite, Asana and other team collaboration software
• Highly organized, with a strong bias to action and a keen focus on results
• Demonstrated social and emotional intelligence
• Excellent oral and written communication skills
• Ability to translate technical information into everyday terms
• Confidence in engaging with enterprise level clients
• Proven ability to increase business value through data-driven process enhancements

To support our goal of creating amazing experiences for our clients and other team members, we are seeking a Client Technical Analyst with excellent problem-solving skills, to help new and existing clients optimize the use of Benevity’s applications. This individual will be an excellent communicator, capable of supporting and providing recommendations on the technical options available to both clients and internal stakeholders. The ideal candidate in this role will have working experience in a client-facing technical role, preferably in a high-paced SaaS environment.

What you’ll do:

• Think outside the usual boundaries of support and get creative to tailor client programs and stakeholder requirements for optimal results
• Configure Benevity’s technical components to align with client requirements, including but not limited to SFTP, SSO, ETLs, and XML.
We provide comprehensive support, including autonomous after-hours assistance, timely status updates, and access to expert technical service throughout the client journey
• Partner with Engineering and Client Success teams as primary escalation point for investigating file transfer, SSO and data manipulation for prompt response to incidents and escalations for timely and successful resolution
• Identify any one-off business rules or functional requirements for identified projects that may require additional investigation, planning and testing
• Support our clients and internal teams with integrations and API solutions
• Expert participation on new product releases and impactful business process changes; responsible for learning how to configure new features and updating technical support documentation
• Act as a specialized configuration resource for project status meetings with clients, sponsors and stakeholders as required
• Assist in development of methodologies and processes to improve the team’s ability to deliver, along with the other members of the Client Services team
• Support configuration elements for all Benevity products and act as a liaison between Client Services and all other Benevity teams